[COVID-19] Surety Bond Update: Providing Business Support

Published: Mar 26, 2020

***As the current COVID-19 (Coronavirus) health emergency has repercussions in all fields of life, we at Lance Surety Bonds would like to offer an update about the current situation. We’d like to reassure all of our clients and partners that we will continue to provide our bonding services in the utmost responsible manner, and provide the best surety bond rates as possible.

Providing Business Support

Limited-Time Offer: During this current pandemic, Lance Surety is offering a limited-time promotion to help reduce costs for qualified, new applicants.  Our promotion includes the reduction or elimination of any processing fees which may have been associated with the execution of your bond policy purchased through our agency.  Premiums cannot be discounted as these rates are established by the carrier and are filed with the specific Department of Insurance where your bond is required.  Not all applicants will qualify for this promotion, as this is subject to underwriting criteria and the level of risk associated with your bond.  This promotion is applicable to new customers only, and will be effective starting 4/17/2020.

Apply now to access this current promotion, or contact one of our sales associates for more details.

We take the health and safety of both our clients and employees extremely seriously. This is why our physical office is currently closed, as per the new “stay-at-home” orders, and all of our staff members are working from home. They are available to meet your queries and requests via Phone, Email, and LiveChat. 

Is Our Office Open?

Taking into consideration the current measures in the U.S. for the protection of citizens, our physical office is closed. However, we are open for business as usual, as our team members work remotely from the safety of their homes.

At this time, we ask that clients do not come to our office as a pre-caution, and to correspond via email or phone with our agency.

We will be sure to make an announcement when our office is once again open to the public. We anticipate that the current closure will last a minimum of two weeks, but that could vary depending on how things progress. 

Are There Changes to Our Working Hours?

Our team is available during our normal working hours. They are Monday – Friday from 8:30am to 4:30pm EST.

Is Client Communication Impacted?

No. Our phone lines are still operating as usual, and you can reach us at 877.514.5146. We will respond promptly to any email inquiries, and are also available for LiveChat.

Have Approval and Quote Times Changed?

No, the times needed to receive a quote on your bond or approval for issuing it are exactly the same. Some quotes are available in just minutes, while some that require additional shopping to markets may take up to a few hours. Additionally, our issuing department is fully operational and able to execute and ship out all bonds as usual, within 24 hours of purchase.

No bonding companies we work with have closed, so we are still able to shop out on behalf of clients for the best available markets and rates.

How Can I Exchange Documents with Lance Surety Bonds?

You can submit and receive most documents electronically. We also still receive all forms of mail. As shipping services throughout the country have been deemed “essential services,” they continue to operate as usual.


While the current times are challenging, we at Lance Surety Bonds are committed to helping our community go through this difficult time. We are dedicated to finding the best solutions for our clients during these tough moments for their businesses. 

We encourage everyone to closely monitor the current situation on the CDC website, and follow guidance from the federal, state and local governments. Stay home and stay safe! 

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Robin Kix

Robin Kix is currently the Renewal Department Manager. Since joining Lance Surety in 2014, she has helped thousands of businesses throughout the nation remain compliant at the federal, state and local level. She has significant experience supporting commercial bond lines, particularly in the automobile, transportation and construction industries. Robin and her team work together to create a positive customer service experience at the time of every policy renewal, whether that be finding the best pricing or offering additional assistance.